What We Do

Services

Information Governance

  • Enterprise Information Management
  • Education & Training
  • HIPAA Privacy & Security
  • Policy & Procedure Development
  • Data Mapping
  • Data Analysis
  • Data Validation
  • Gap Analysis

Quality Payment Programs

  • MIPS/MACRA/Meaningful Use
  • Commercial Payer (e.g. HEDIS)
  • Patient Centered Medical Home
  • Strategic Planning
  • Gap Analysis
  • Project Management

Technology Implementation/Optimization

  • Project Management
  • Requirements identification
  • System selection
  • Implementation management
  • Change Management
  • Workflow mapping and redesign
  • Training
  • Reporting

 

About Us

Mission Statement

Our mission is to provide our clients innovative technology, quality, and workflow solutions to enhance patient care, improve provider and customer experience, reduce inefficiency, and increase revenue.

Bio

Susan Clark, President

Though my first ambition was to be a rock star, I found myself in my first “grown-up” job as a receptionist at a large multi-specialist medical clinic in northern Illinois. I found out then that I gain just as much joy from helping people as I do entertaining them. I also found myself constantly seeking to learn more about the operations, documentation, and technology and continuously asking “why?” as a means to contribute to improvements. From there I pursued my education in public health and healthcare administration, later to be continued in health information management and technology. Meanwhile, my career path included provider credentialing, provider relations, managed care operations, quality improvement, and accreditation coordination. With my husband’s established position at Purdue University, I moved to Indiana in 2002. My career took a new path into ambulatory operations, health information management, project management, electronic health record selection and implementations, regulatory compliance, workflow mapping, practice transformation, strategic planning, and quality payment programs. I believe my diverse healthcare background from provider to payer to technology to state government and back to provider gives me a unique longitudinal perspective when approaching a project. I am also unique in my high-energy approach by engaging stakeholders at all levels of a project. I ask the right questions to break down ambiguity and develop an actionable plan. Together, we can improve lives.

Certifications

  • Registered Health Information Technician (RHIT), AHIMA
  • Yellow Belt, Lean
  • CHTS – IM (Certified Healthcare Technology Specialist – Implementation Manager), AHIMA
  • CHTS – PW (Certified Healthcare Technology Specialist – Practice & Workflow Redesign), AHIMA

Professional Organizations

  • President Elect, Indiana Health Information Management Association (IHIMA)
  • Indiana Delegate, American Health Information Management Association House of Delegates (AHIMA, HoD)
  • Task Force Member, IHE (Integrating the Healthcare Enterprise) HIM Standards Development (AHIMA)
  • Secretary, Health Information Management Systems Society Indiana Chapter (HIMSS)
  • Advocacy and Policy Council Member, American Health Information Management Association (AHIMA)